Refund policy

We hope you love your UPT1WN piece. If you need to make a return, you have 14 days from receiving your order to request one.

Items must be:

Items that do not meet these conditions may not be accepted.

As our pieces have an oversized fit, please check the product description and size guide carefully before ordering.

Return shipping costs are the responsibility of the customer unless your item arrived faulty or you received the wrong item.

Once your return has been received and inspected, approved refunds will be issued to your original payment method. Please allow several working days for your bank or payment provider to process the refund.

FAULTY OR INCORRECT ITEMS

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible with your order number and clear photos of the issue so we can help resolve it.